Support & user management

Support tickets

Support page — two-pane inbox. Left: ticket list with status filters (OPEN / PENDING / CLOSED) and subject search. Right: the conversation thread.

• Reply — sends as ADMIN (right-aligned bubbles), flips status to OPEN so the customer sees activity.
• Close — resolved; the customer can reopen by replying.
• Reopen — resurrect a closed thread.

Status meanings: OPEN = ball is in your court · PENDING = waiting on the customer · CLOSED = done.

Finding and helping users

Users page — search by email/name/handle, filter by role/status/subscription. Click through to the detail page:

Card / tab	What you can do
Account	Change role (SUPER_ADMIN only), toggle email-verified, see 2FA status
Subscription	See active plan; Grant plan for manual/comped subscriptions
Grants	Grant credits — ad-hoc top-ups with an audit note
Sessions tab	See active devices; header button Revoke sessions forces sign-out everywhere
Security tab	Login history, IPs, lockouts
Notes tab	Internal admin-only notes, pinnable

Common flows

• "I forgot my password" → user detail → Send reset (emails a reset link).
• "My account is hacked" → Revoke sessions + Send reset + check Security tab for odd IPs.
• Abusive user → Suspend (reason required; revokes everything instantly). Unsuspend when resolved.
• Debugging a user's problem (SUPER_ADMIN) → Impersonate — 10-minute token, heavily audit-logged. Use sparingly.